Early Beta Access
Supercharged AI for Smarter Conversations
TacitEcho listens, transcribes, summarizes, and guides call center agents in real time — so every customer interaction is handled with confidence.
Why TacitEcho?
Call centers lose millions every year to missed opportunities and inconsistent service. These issues compound over time, leading to frustrated customers, burnt-out agents, and diminishing returns on training investments.
TacitEcho solves this by providing real-time transcription, instant call summaries, and AI-powered recommendations for next actions — all while your agents are on live calls.
With TacitEcho, you choose the level of support that fits your needs:
  • AI-Only – Harness the full power of TacitEcho’s real-time transcription and recommendations to supercharge your existing team.
  • AI + Human Agents – Combine the technology with Tacit’s trained agents who work directly in the system, giving you a human-backed AI solution for maximum efficiency.
TacitEcho integrates with your agent's computer speakers and microphone. Compatible with Mac and Windows.
Trusted by leading organizations across finance, retail, healthcare, utilities, and enterprise support teams, TacitEcho integrates seamlessly with your existing systems to enhance performance from day one.
Key Features
Real-Time Transcription
Capture every word with 99.2% accuracy, even in noisy environments. TacitEcho's advanced speech recognition works across accents and industry-specific terminology, ensuring nothing gets lost in translation.
Smart Summaries
Get condensed, actionable notes ready for CRM input. Our AI identifies key points, action items, and follow-ups automatically, saving agents an average of 7 minutes per call in documentation time.
AI Recommendations
Receive intelligent guidance on what to say or do next. TacitEcho suggests responses, identifies upsell opportunities, and flags compliance issues before they become problems.
Analytics Dashboard
Track agent performance and customer sentiment in real time. Identify trends, optimize scripts, and pinpoint training opportunities with comprehensive metrics and visualization tools.
TacitEcho is industry agnostic — built for banks, retailers, healthcare providers, e-commerce, and beyond.
How It Works
Listen
TacitEcho runs silently in the background of live calls, capturing every word exchanged between agent and customer without delay or interference.
Understand
The AI detects intent, concerns, and opportunities in real time, analyzing tone, sentiment, and context to identify what matters most.
Guide
Agents receive instant suggestions through a non-intrusive interface, helping them address customer needs more effectively and confidently.
Summarize
After each interaction, TacitEcho generates clean, structured notes for supervisors and seamless CRM integration.
The entire process happens in milliseconds, creating a seamless experience for both agents and customers.
Benefits for Businesses
Reduce Call Times
Cut average handling time by 15-30% with instant access to information and guided workflows. Agents spend less time searching for answers and more time solving problems.
Improve Customer Satisfaction
Boost CSAT scores by ensuring consistent, high-quality responses. Customers get accurate solutions faster, reducing frustration and repeat calls.
Boost Sales Conversions
Increase upsell and cross-sell success rates with AI-powered opportunity detection. TacitEcho identifies the perfect moment for relevant offers.
Train Agents Faster
Reduce onboarding time by up to 60%. New agents can handle complex calls with confidence from day one, guided by TacitEcho's real-time suggestions.
Ensure Compliance
Automatically flag potential compliance issues during calls. Required disclosures, prohibited language, and risk factors are monitored in real time.
Improve Data Quality
Capture comprehensive call data without manual entry errors. Every interaction becomes a source of actionable business intelligence.
Who Uses TacitEcho?
Leading organizations across multiple industries trust TacitEcho to transform their customer interactions:
Finance
Banks, credit card companies, and insurance providers use TacitEcho to ensure regulatory compliance while reducing call handling times.
Trusted by: Capitol One, American Express, and regional credit unions nationwide.
Retail
E-commerce and traditional retailers leverage TacitEcho to boost order values and resolve customer issues in a single call.
Trusted by: Walmart, Amazon, and specialty retailers across North America.
Healthcare
Hospitals, clinics, and insurers rely on TacitEcho to handle sensitive patient inquiries with accuracy and empathy.
Trusted by: Leading hospital networks and insurance providers in 38 states.
Tech & SaaS
Support teams use TacitEcho to solve complex technical issues faster and identify product improvement opportunities.
Trusted by: Enterprise software companies and consumer electronics manufacturers.
Pricing Plans Designed for Your Business
Starter Plan
Perfect for small call centers handling up to 1,000 calls monthly. Includes core features:
  • Real-time transcription
  • Basic call summaries
  • Standard analytics
  • Email support
Pro Plan
Ideal for growing enterprises with multiple teams handling 1,000-10,000 calls monthly:
  • Advanced AI recommendations
  • Custom integration with major CRMs
  • Team performance analytics
  • Priority support
Enterprise
Tailored for high-volume contact centers handling 10,000+ calls monthly:
  • Custom AI training for your industry
  • Dedicated integration support
  • Advanced compliance features
  • 24/7 dedicated support
Success Stories
"TacitEcho reduced our average call handling time by 28% while simultaneously boosting our CSAT scores. It's like having an expert coach for every agent on every call."
— Maria Rodriguez, Operations Director, National Retail Call Center
28%
Reduction in AHT
18%
Increase in CSAT
41%
Faster Onboarding
"Our agents onboard faster and feel supported with real-time AI coaching. What impressed us most was how quickly TacitEcho adapted to our specific industry terminology and compliance requirements."
— James Washington, Customer Experience VP, Financial Services
Don't just manage calls. Supercharge them.
Join the leading organizations that have transformed their customer interactions with TacitEcho's AI-powered assistant.
Early access program now open for qualified organizations.
We'd love to hear from you! Please share your experience with TacitEcho with us.
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